All of our products are made to order and being crafted from 925 grade Sterling Silver we have to send them to the Assay office to be tested and stamped with our hallmark.

This gives you the peace of mind to know that your jewellery is genuine silver but is also a legal requirement in Great Britain.

Now the Assay office are the most efficient and quite frankly, the most delightful people to deal with but with the best will in the world the time to hallmark an item is four working days so obviously this will impact on our delivery time to you.

Please keep this in mind when placing an order.  If you have a genuine emergency and you really need an item quickly, let us know preferably by telephone and we will endeavor to speed up the process. 

The assay office will expedite a quicker delivery but there will be a cost involved which we will have to pass on to the customer.

Most items will take from 10 working days to despatch from time of order but allow 15.

We will not charge your card until your item is despatched.

Taking measurements is always a little tricky but if you stick by some easy and obvious rules the pain can be removed.

Wrist sizes:

To measure your wrist the best way is to use a tape measure and fit it snugly to your wrist but not tightly. 

Look at the measurement and then add an inch for comfort and you have your bracelet size.

If we ask for exact wrist size then please just give us that, don't in that case add the inch.

Because of chain patterns and design differences there may be up to a quater of an inch leeway on size so a 7.5" bracelet may work out to 7.75".

Alternatively take a similar item you already own and and like the fit of. Measure from the inside edge of the clasp to the inside edge of the catch and you have the bracelet size you want.

Neck Size:

Necklaces really are personal taste and we would recommend that you look at an item you already own and use that as a measurement guide to the kind of drop you wish to aquire from one of our products.

Remember to take into account the difference between a necklace and a choker.

Postage will be by Royal Mail Recorded or Special Delivery in the UK.

Royal Mail will require a signature as proof of delivery, so please provide a delivery address which is most convenient for you.

All postal charges are at the rate set by the Post Office.

Gold Fill or Rolled Gold

Gold Fill, Gold filled or Rolled Gold is often confused with Gold Electroplate.

Gold Electroplate or plating is a chemical based process where the article is immersed in a gold containing solution and an electric current is passed through the solution. This causes the gold in the solution to deposit in a thin layer on the article.The actual thickness of gold is controlled by the amount of current and time. In many instances the thickness of gold deposited is minimal and in this case it can be easily worn away.

Gold Fill is a layer of gold physically bonded by heat and pressure to another layer of metal normally brass. The layer of gold is much thicker than a normal electroplated coating. Gold fill is usually referred to by numbers ie 14/20 or 12/20. The first number is the carat of the gold layer, the second refers to the amount by weight of the gold in relation to the base layer. In these examples the gold layer is  1/20th or 5% by weight. Because of the manufacturing process of Gold Fill it limits the type of components that can be made. For instance the material cannot be cast since melting it would destroy the layers, therefore the range of findings is more limited than carat gold. However, where the same components are available Gold Fill can represent an economical alternative to carat gold.

We  use only 14/20

Gold fill is not well known in the UK.  We import ours from America where it is far more popular.

It is not like Gold plated and there is approximately 100 times more gold in gold fill than there is on gold plated wire.

The gold is hundreds of times thicker than gold plate and makes up between 5% and 7% of the total metal giving a beautiful appearance and allowing us to offer you the beauty of gold at a fraction of the price.

That's not to say that Gold Fill is cheap.  Gold fill wire is twice the raw material price of Sterling silver wire and is known to be hard wearing with Victorian examples still looking as beautiful as they did originally.

We are happy to undertake full gold commissions but be aware the price will reflect that and be many times that of our current range.

• Whilst every effort is made to replicate the colours of our products, it is possible that the images may vary slightly from the actual piece of jewellery. Variations occur with computer monitor settings as well as changes during the photographic process.
• We use natural semi precious stones in the production of our jewellery and this can lead to variations in colour or texture.
• All sizes detailed within this site are approximate and, in the case of necklaces & bracelets, include the clasp. The images are not real size.
• Carriage is not included in the price.
• All our jewellery is hand made to order, we may well have an item in stock but the chances are we will be making it especially for you so allow up to 14 days for despatch.
• Whilst we try to ensure your product reaches you quickly and safely, we understand that there are occasionally problems with the postal services. We cannot accept responsibility for any losses once a parcel has been given to Royal Mail. We do, however, send all items by recorded delivery to enable us to track the items. Please contact us if you have not received your goods after 14 days. Items made to order may take up to 3 weeks.  Please see delivery information. 
• We are confident that you will be very happy with your product, however should your items arrive damaged or you are not completely happy, please contact us and we will strive to rectify the problem. Please inform us of damages within 7 days.
• You may only return a commissioned piece if it is faulty. The 7 working days starts from the day after you receive the goods. We will refund the full purchase price of the item within 30 days of the order being cancelled on the agreement that the goods are returned to us. Cost of the postage to return the item remains with the purchaser. Items returned should be packaged in a suitable way to ensure they are not damaged in transit. For your protection we recommend that you use a recorded-delivery service. Proof of postage is not proof of delivery.
• We regret that earrings are non-returnable due to EU hygiene regulations.
• All content and images shown on lightwirejewellery.co.uk and lightwirejewellery.com are the property of Lightwire Jewellery Design other than standard chain weaves and all jewellery designs are copyrighted.
• We reserve the right to change, modify and improve our products without prior notice.  
• Anyone using this site is deemed to have read and understood the terms and conditions.
• We reserve the right to amend our terms and conditions. These terms do not affect your statutory rights.